About

Joseph P Whipple

 

6507 Loblolly Vista Dr

Spring TX 77389

832-778-8659

joe@jwhipple.com

SUMMARY

Over 25 years of diverse experience in developing and successfully implementing various strategic operations, marketing, IT and personnel strategies designed to improve operating efficiency and increase profits. Experience includes computers, servers, remote support, printing and manufacturing industries. Highly effective in promoting productive work environment with strong commitment to team building, and quality. Exceptional attention to detail regarding development, packaging and distribution.

QUALIFICATIONS

Active directory, DHCP, DNS, TCP/IP, Exchange, VMware, Customer Service, Troubleshooting, Multi-site Operations, Salesforce, System Upgrades

EDUCATION

San Jacinto Junior College: 60 hours basic studies

Sam Rayburn:  High School Diploma

Knowledge Alliance: Supporting Windows Server

EMPLOYMENT

10/2018 – Present:  Park USA – Salesforce Administrator

  • Setup and implementation of Salesforce software
  • Provide Salesforce technical support to users upon request
  • Responsible for data auditing and integrity including weekly removal of duplicate client records
  • Assist with the implementation of system upgrades and testing
  • Provides retrieval ability to produce information for management analysis and decision-making, and other related reports using the departmental databases.
  • Responsible for departmental systems and other related functions.
  • Create and Salesforce training material
  • Provide system security and access.
  • Maintain departmental procedures
  • Manage department inbox and responding to user requests
  • Working on integrating Salesforce with Sage X3 software

 

10/1998 – Present:  Park USA – IT Manager

  • Providing support to end users on a variety of issues. Identifying, researching, and resolving technical problems. Documenting, tracking and monitoring issues to ensure timely resolutions for all sites.
  • Providing Windows operating system setup, support, and troubleshooting for desktop and laptop hardware. Installing new software releases and system upgrades.
  • Assisting in the creation of training materials and procedures, and/or training users in the proper use of hardware and software.
  • Providing server support & troubleshooting in both traditional and virtualized (VMware vSphere) environments. Assisting in server upgrades, maintenance fixes, and vendor supplied patches.
  • Monitoring network status and maintaining metrics on performance evaluation, evaluating weak points, and developing solutions.
  • Creating and maintaining user accounts for various systems including Office 365, file server, Mitel phone systems, VPN, and our internally developed sites and services.
  • Perform daily system monitoring verifying the integrity and availability of all server hardware and software, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Purchasing of all technology and IT equipment.
  • Changed all switches and firewalls to Cisco Meraki systems and monitor and shape all traffic and VLANs for phone, MPLS and web traffic.
  • Implemented and transferred existing CRM and quoting databases to Salesforce and CPQ.
  • Instrumental in moving accounting systems from CYMA and Acctivate to Sage systems.
  • Provide technical support for all hardware and software of in-office and remote employees.
  • Conduct backups of information system.
  • Contact vendors as required for warranty and license support.
  • General IT systems and component monitoring support (UPS, backup devices, Phones, Monitors, Printers, Plotters, Copiers, etc.)
  • Understand desktop storage and file restoration process for enterprise and local data back-up.
  • Ability to follow instruction and complete projects and tasks in a timely manner.
  • Quickly learn new and/or changing applications and provide user support.
  • Experienced with Word, Excel, Power Point, Office 365, Salesforce, AutoCAD and others.
  • Maintain inventory of all equipment, software and software licenses.
  • Assign users and computers to proper groups in Active Directory.

 

08/1987 – 10/1998: Ridgeways. –

  • The development and implementation of a million-dollar graphics department for four Texas
  • R&D, planning and implementation of all computers, printing, tracking, and large format printing equipment.
  • Tracking of all orders, validation of documents, scheduling of staff and workload.
  • Instituted a quality control system focusing on the enhancement of net profits, which enabled the analysis of product returns and identify trends of production defects.
  • Active participant in the development of new product design and the coordination of sales.